Tree Trunk Ashtray

Shipping & Delivery — Bois Olivier Arfaoui

At Bois Olivier Arfaoui, we are committed to delivering your handcrafted olive wood products safely and efficiently, wherever you are in the world. As producers and wholesalers based in Hammamet, Tunisia, we ship both small retail orders and large wholesale quantities to clients across Europe, the Middle East, North Africa, and beyond.

Processing Time

All our products are carefully inspected and packaged by hand before shipment. Orders are typically processed within 2 to 5 business days. For custom or bulk orders, production and preparation time may vary — please contact us in advance to discuss your timeline.

Shipping Destinations

We ship worldwide. Our main export markets include France, Italy, Germany, Spain, the United Kingdom, the Gulf countries, and North Africa. If you are unsure whether we ship to your country, do not hesitate to contact us directly.

Shipping Methods & Carriers

We work with trusted international carriers and freight partners to ensure your order arrives in perfect condition. Depending on the size and weight of your order, shipment may be arranged by:

• Standard international postal service
• Express courier (DHL, FedEx, or equivalent)
• Sea or air freight for large wholesale orders

Shipping costs and transit times are calculated based on destination, order weight, and volume. A detailed shipping quote will be provided upon request or at checkout.

Packaging

Every product is individually wrapped and packed with care to prevent any damage during transit. For wholesale shipments, products are packed in sturdy export cartons designed to withstand long-distance transport. Custom packaging and branded boxes are available upon request for retailers and gift shops.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees depending on your country's regulations. These charges are the responsibility of the buyer and are not included in our prices or shipping fees. We recommend checking with your local customs authority before placing a large order.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with your tracking number so you can follow your parcel every step of the way.

Damaged or Lost Shipments

In the rare event that your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date. We will work quickly to find the best solution — replacement, refund, or store credit — depending on the situation.

📞 +216 96 606 895 ✉️ contact@boisolivierarfaoui.com 📍 Bir Bou Rekba — Hammamet, Tunisia